- Own the post-sales relationship including growth and churn prevention, with an assigned set of customers
- Build relationships with customers at all levels by hosting periodic customer meetings and business reviews
- Accelerate time to value of customers Kissflow solutions and help them achieve their business goals
- Collaborate with the Sales team on Account strategy and success plans to increase customer adoption, and retention and prevent churn
- Identify additional use cases and business problems that can be solved with Kissflow, and grow the overall footprint on the account
- Train and educate customers on industry-specific best practices and success strategies when using the product
- Share customer feedback and new feature requests with Engineering and Product team to prioritize releases
- Proactively notify customers of new features and product changes
- Recommend timely product upgrades and migrations
Required skills and qualifications:
- 7+ years of experience in direct customer-facing roles as Technical or Solutions Consultant, Technical Account Manager, Deployment Architect, and Delivery Manager supporting Large Enterprise customers
- Experience with no code/low code platforms or BPM platforms like OutSystems, Mendix, Pega, Appian, and ServiceNow is preferred
- Creative and able to think outside the box with a proven track record in proposing and implementing solutions for enterprise customers
- Ability to manage multiple priorities, commitments, and projects and drive them to completion
- Exposure to cloud-based technologies and a SaaS subscription model is desired
- Excellent communication and presentation skills and proven past experience working directly with CXOs
- Strong commitment, self-driven with good team collaborative skills
- Self-motivated, directed, and passionate about what you do, striving for results constantly
- Exposure to code with Java or Python and knowledge of databases with the ability to construct complex SQL queries is preferred
