About the Role: Responsible to manage, oversee, and address technical needs for clients / customers along with promoting a positive vision for the organization.
Location: Goregaon, Mumbai (WFO)
What you'll be Responsible for
- Managing the existing key accounts
- Investigate and solve complex and long overdue problems faced by customer and forwarded by the customer support desk
- Manage escalated customer complaints her major incidents
- Collaborate and work with internal teams for escalations or critical issues and extend support to retain the customer business
- Responsible to maintain accurate records of discussions or correspondence with customers
- Analyze statistics and other data to determine the level of customer service being provided by the organization
- To build and grow good client relationship to ensure retention and business growth.
- To liaise with internal teams to ensure resource availability for on-time project delivery
- To maximize revenue from existing accounts and develop new accounts within current clients
- Collaborate with internal business teams to discuss on possible improvements to customer service
- Conduct regular review meetings with customers to discuss on issues
- Prepare weekly MIS including project status report
What You'd have
- 4-5 years of experience in Customer Support, Technical Account Management. Preferably from Telecom, IT
- Engineering Graduate in Computer Science or Electronics
- Proactive, Self-Motivated
- Analytical mindset to solve issues with focus on client/customer requirement
- Takes initiative and accountability
- Team Player and actively engage and contribute in the team
- Ability to manage timelines effectively
- Must have attention to detail
- Flexible to work in 24x7 environment
- Excellent communication in English (written & verbal) and interpersonal skills
Why join us
Impactful Work: Play a pivotal role in safeguarding Karix's assets, data, and reputation in the industry.
Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development.
Innovative Environment: Work alongside a world-class team in a challenging and fun environment, where innovation is celebrated.
Karix is an equal opportunity employer. We champion diversity and are committed to creating an inclusive environment for all employees
