Technical Account Manager will manage the customers journey, engaging partners through product trainings, conducting data reviews and status updates, and troubleshooting along with partner stakeholders to adoption.
They must be able to prioritize accounts and the service provided to ensure maximum product usage.
Education and Qualifications
- Bachelor s degree.
- Minimum two years of experience in dealing with international clients.
- Experience of working with teams of English-speaking countries
Responsibilities
- Communicate with clients to ensure satisfaction with services.
- Collaborate internally to propose IT related solutions to client issues.
- Pursued campaigns and sales opportunities.
- Internal quarterback for client escalations and questions.
- Engage clients through value discussions and platform use cases.
Capabilities Skills
- Effective interpersonal skills and relationship-building skills
- Strong written and oral communication skills
- Strong analytical and problem-solving abilities, with keen attention to detail
- Must be a team player but should also understand the importance of individual contributions.
- Self-motivated and directed, able to effectively prioritize and execute tasks in a high- pressure environment.
- Must be flexible to work any shift in a 24/7 operation including night shifts
- Candidate should be open for transfer to another location or office if the job requires so or in the interest of the business requirements.
- The work location will be decided by the Organization depending upon the business requirement.
- Candidate should be amendable to work from office.
Behavioral Skills
- Longevity and commitment in previous work
- Team player
- Dynamic and pleasing attitude and personality
Benefits
- Competitive salary and benefits
- Great work-life balance
- Comprehensive on-the-job training, best-in-industry communications training, and sponsorship for skill development
- Community-based engagement clubs at work, including book and movies clubs.
- Community Wellness programs for employees wellbeing specially taken by CEO Life By Design which covers sessions.
