Technical Account Manager

ABOUT ORGANIZATION'S

Datacultr is a global Digital Operating System for Risk Management and Credit Recovery, we drive Collection Efficiencies, Reduces Delinquencies and Non-Performing Loans (NPL's). Datacultr is a Digital-Only provider of Consumer Engagement, Recovery and Collection Solutions, helping Consumer Lending, Retail, Telecom and Fintech Organizations to expand and grow their business in the under-penetrated New to Credit and Thin File Segments. Datacultr's platforms, make the underserved and unbanked segment viable, for providers of Consumer Durable Loans, Buy Now Pay Later, MicroLoans, Nano-Loans and other Unsecured Loans. We are helping millions of new to credit consumers, across emerging markets, access formal credit and begin their journey towards financial health. We have clients across India, South Asia, South East Asia, Africa and LATAM.

Datacultr is headquartered in Dubai, with offices in Abu Dhabi, Singapore, Ho Chi Minh City, Nairobi, and Mexico City; with our Development Center based out of Gurugram, India.

ORGANIZATION'S GROWTH PLAN

Datacultr's vision is to enable convenient financing opportunities for consumers, entrepreneurs and small merchants, helping them combat the Socio-economic problems this segment faces due to restricted access to financing. We are on a mission to enable 30 million unbanked & under-served people, access financial services by 2025.

JOB DESCRIPTION=

POSITIONManager / Senior Manager

FUNCTIONGrowth

WORK LOCATIONGurugram

WORK MODELWork from Office only

QUALIFICATIONB.Tech/ B.C.A/ M.Tech/ MBA

SALARY PACKAGENegotiable based on skillset & experience

NOTICE PERIODCan join at the earliest

EXPECTATION

As a Technical Post Sales Account Manager, you will be aligned to manage, oversee, and address technical needs of our clients/ customers and contribute to the overall growth of the organization. You must maintain deep knowledge of Datacultr's platform's features, capabilities, and integration points, and be able to articulate these to customers and team members

KEY RESPONSIBILITIES

1.Customer Relationship Management: The Post Sales Technical Manager is the primary technology point of contact for our customers. They are responsible for understanding customer business challenges and technology needs, establishing and maintaining strong relationships, and ensuring customer satisfaction.

2.Account Growth: Identifying opportunities for account growth through upselling or cross-selling is a key deliverable. The Post Sales Technical Manager works closely with internal Customer Success teams to identify these opportunities and demonstrate the value of additional services or products.

3.Issue Resolution and Escalation Management: When technical issues arise, the Post Sales Technical Manager is responsible for coordinating with the support and engineering teams to resolve these issues promptly. They manage escalations and ensure timely communication back to the customer.

4.Training and Education: The Post Sales Technical Manager is responsible for the creation and delivery of training materials and sessions for customers, ensuring that they can effectively use the platform.

5.Technical Planning and Consultation: The Post Sales Technical Manager collaborates with internal Customer Success Managers to develop strategic plans that leverage the Datacultr platform to address business needs and opportunities. They deliver consultative guidance on best practices and standard methodologies.

6.Reporting and Analytics: They provide regular reports to internal stakeholders on account status, usage metrics, service levels, and other key performance indicators.

7.Team Leadership and Development: As a lead, they are responsible for mentoring and developing junior Post Sales Technical Manager's, managing team performance, and ensuring the team's continuous professional growth.

KEY REQUIREMENT -

1.Minimum 6 years of experience required in the SaaS industry, preferably with a Banking Software Vendor, focused on global financial services.

2.Functional experience in a technical post sales role.

3.Knowledge of enterprise products life cycle.

4.Strong analytical and problem-solving skills

5.Good oral and written communication skills, people skills, and presentation skills

PERKS & BENEFITS

1.Professional Development through Learning & Up-skilling.

2.Performance variable pay

3.Flexible working hours

4.Medical benefits

5.Exciting work culture

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