Description
We are seeking a Technical Support Executive to join our team. The ideal candidate should have 0-5 years of experience in providing technical support in an IT environment. The candidate will be responsible for providing technical assistance to our clients and resolving their technical issues.
Responsibilities
- Provide technical assistance to clients over the phone or email
- Resolve technical issues related to software, hardware, and network systems
- Provide excellent customer service by understanding the client's needs
- Document technical issues and solutions in a detailed and clear manner
- Collaborate with other teams to resolve complex issues
- Keep updated with the latest technologies and trends in the IT industry
Skills and Qualifications
- 0-5 years of experience in technical support
- Bachelor's degree in Computer Science or related field
- Knowledge of operating systems such as Windows, Linux, and macOS
- Familiarity with network systems and protocols
- Excellent communication and problem-solving skills
- Ability to work independently and in a team environment
- Good time-management skills
- Certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) is a plus
