Description
We are seeking a Technical Support Executive to join our growing team. The ideal candidate will have 0-4 years of experience in technical support and is passionate about delivering exceptional customer service. The role involves providing technical assistance to customers and resolving their queries in a timely and efficient manner.
Responsibilities
- Provide technical support to customers via phone, email, and chat
- Diagnose and troubleshoot technical issues and provide solutions
- Assist customers with product installation, configuration, and usage
- Escalate complex issues to higher-level support teams as needed
- Ensure customer satisfaction by providing timely and effective solutions
- Maintain accurate records of customer interactions and resolutions
- Stay up-to-date with product knowledge and technical skills
Skills and Qualifications
- Bachelor's degree in Computer Science or a related field
- 0-4 years of experience in technical support or a similar role
- Excellent communication skills, both verbal and written
- Strong problem-solving and analytical skills
- Knowledge of operating systems, networking, and software applications
- Experience with help desk software and ticketing systems
- Ability to work independently and as part of a team
- Customer-oriented mindset with a passion for delivering exceptional service
