Tech Support Engineer

The Technical Services Associate plays a pivotal role in implementing the technical aspects of our client s installation and supporting internal and external technical issues. In conjunction with other client-facing teams, you will ensure successful client implementation of our products and be responsible for successfully deploying new product releases to our clients environments. You will handle installation testing of Verisk Extreme Event Solutions products.

You will have an opportunity to work with new and exciting technologies, such as Microsoft HPC, Microsoft SQL, VMware and AWS native services, and be among the first to test and ensure all Verisk Extreme Event Solutions products work seamlessly with the newest technologies by aiding in the installation and testing of our products. You will work collaboratively with multiple departments to ensure successful execution of installations, deployment, troubleshooting and debugging.

You must be able to work independently on complex problems where analysis of situations requires an in-depth evaluation of various factors. You will represent the organisation on specific projects/teams and work directly with clients or through Client Services Managers.

Responsibilities (but not limited to):

• Provide front-line technical support via phone and email to internal and external clients with Verisk Extreme Event Solutions Software
• Ensure all implementation requirements are defined correctly and translate those requirements into system configuration
• Detect, diagnose, and resolve complex problems during implementation
• Maintain checklist documentation to ensure quality implementations and deployments
• Identify client issues and work with internal teams to create a strategy to address problems
• Maintain the lines of communication by providing effective feedback and communicating strategies with clients, including dates for the resolution of open issues
• Test and configure systems to replicate client environments
• Document knowledge in the form of knowledge base tech notes and articles
• Proven skill in supporting an application based on 3-tier architecture.
• Strong technical aptitude and ability to research and solve complex issues independently
• Demonstrated ability to identify technology/process improvements and innovate along the way
• Working Knowledge of IT Hardware and Software

• 3 - 6 years technical experience in a deployment, application support or technical support role, with a proven background in client interfacing.
• Strong knowledge ;of Microsoft SQL Server and SQL queries.