Network support specialist - LAN / firewall /Load balancer / Security / proxy with Wan knowledge
Roles And Responsibilities
Act as part of an existing network support team , perform technical support on the following technologies :
Routing and Switching
Load balancer
Firewall / Security
Proxy / IDS / IPS
Wireless
Customer
- Utilizes good troubleshooting skills to quickly provide quality solutions for customer issues
- Provides timely updates to customers/team members
- Understands the criticality of cases and meets initial response time as defined in SLA.
- Analyzes performance against SLAs, proactively manages issues and ensures implementation of corrective action.
- Sets clear expectations and commitments during the investigative phase, through the resolution phase and follows through on commitments made
Operational Excellence
- ITSM Process Compliance & Keeping all relevant documents up-to-date.
- Individual responsible for day-to-day delivery and management including customer relationship and overall one shared delivery team.
- Supporting system implementations and integrations, systems analysis and diagnosis, trouble-shooting, performance analysis and resolution.
- Problem Management: Ensure that problem tickets are created and reviewed periodically on a proactive basis.
- Responsible for keeping the project SharePoint portal/file share up-to-date.
- Documents the problem/resolution to allow for future reference in Knowledge Database
- Change Management: Prepare the Implementation and fallback plan for the changes .Ensure that the changes are tested before actual implementation.
- Participate in regular delivery audits
- Document and maintain the standard operation procedures for the project.
Finance
- Responsible for helping to meet the cost of delivery targets as communicated to him by his Manager.
- Achieve in technical competency through continues improvement and automation for reduction in man efforts.
People
- Co-operates and works well with others in the pursuit of team/project goals and effective inter personal behavior.
- Responsible for maintaining high employee satisfaction and employee morale
- Effective Verbal and Written communication
Key Competencies And Skills
- LAN CCNP
- Load balancer Cisco / F5
- Firewall ASA /checkpoint / Fortinet
- Minimum 6 years of overall experience with 4 years experience in L3 network Support. Proven ability in learning and upgrading new technologies/technical skills.
- Solid understanding and experience in managing Data center LAN
- Must be able to demonstrate excellent troubleshooting and problem solving skills . Good communication skills
- Good understanding (Of L3 Level) of Switching & routing protocols, and products like : H3C Device, Alcatel Lucent DWDM, Checkpoint firewalls, F5 Load Balancer, IPAM, Netscout Packet Capture and Flow Analyzer
- Management of onsite vendors - During implementation activity and day after support.
- Escalation point for network implementation issues - Telco, Cabling, and Managed Service Vendor
- Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
- Analyze/solve advanced Switching/routing problems - Apply advanced network troubleshooting techniques required to analyze and solve protocol routing problems within large geographically dispersed networks.
- Analyze/solve application -related problems - Use advanced network troubleshooting techniques required to analyze and solve application-related problems within large geographically dispersed networks as needed.
- Configure network switches/VLANs/VTP - Implement features of each communication type in a large network. Implement features of a Layer 2 switch. Implement features of routers and VLANs. Identify differences between end-to-end and local VLANs. Establish guidelines for creating and deleting a VLAN in global mode.
- Configure virtual LANS/ trunk protocols - Configure virtual LANS (VLANS) and VLAN trunk protocols in a switched network.
- ITIL V3 Foundation Certification is desired
Education And Qualifications
Diploma / BE
Additional Information
English
