At NICE, we don't limit our challenges. We challenge our limits. Constantly. We're relentless. We're ambitious. And we make an impact. Our NICErs bring their A game and spend each day turning it into an A+. And if you're like us, we can offer you the kind of challenge that will light a fire within you.
Job Description :
Tech Manager - Engineering
This position will lead multiple R&D teams that are developing a portfolio of enterprise grade and cloud scale products.
We are looking for someone who is an established R&D leader, passionate about building and operating cloud native and highly distributed products that are used by millions of users in a SaaS business model, has a deep understanding of agile development methods and can lead a team of highly qualified software engineers.
Reporting to: Director / Group Manager
Location: India, Pune
Key Responsibilities
- Work with the line of business to define the product roadmap and strategy.
- Assist in the development of short, medium, and long-term plans to achieve strategic objectives.
- Work closely with the product manager, technical architect, QA engineers, technical writer, and software engineers to define/develop features big and small for our products.
- Actively guide and mentor the team to develop features to meet functional, documentation and quality while obviating roadblocks.
- Drive and impact all current processes related to software development and improvements across the org as necessary.
- Manage all people aspects of the team, such as hiring, reviews, mentoring, promotions, etc.
- Provide worldwide support to our customers.
- Play major role in envisioning and execution of next gen plans (e.g. architecture) to achieve longer term strategic objectives of the organization.
- Prioritize, assign and manage department activities and projects in accordance with the R&D departments goals and objectives. Adjust hours of work, priorities and staff assignments to ensure efficient operation based on workload.
Skills And Experience Required
- 14+ years of experience in Software Engineering.
- At least 3 years experience in managing multiple teams of software developers including first-line Managers , Architects and Product Managers.
- Proven track record of managing the development of enterprise-grade software products that can perform, scale, and integrate into a broad enterprise ecosystem.
- Experience developing and supporting multi-tenant cloud-native software delivered as-a-Service (SaaS).
- Good exposure to Service Oriented Architecture and associated design patterns for development, deployment, and maintenance.
- Familiar with DevOps processes and tools employed in SaaS architectures to support CI/CD and monitoring.
- Familiar with Quality targets and SLAs for SaaS applications.
- Experience of product development using Java technologies and frameworks like Spring.
- Familiarity and/or experience with public cloud infrastructures and technologies such as Amazon Web Services (AWS).
- Experience working abroad or with global teams is preferred.
- Demonstrated ability to deftly influence others, especially in sensitive or complex situations.
- Deep experience with agile software development techniques and pitfalls.
- Excellent communication skills, problem-solving and decision-making skills.
Education Qualification:
- E/B.Tech in computer science
- E/ M.Tech/MBA optional
About NICE
NICELtd. (NASDAQ: NICE)software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences,fight financial crimeand ensure public safety.Every day, NICE software managesmore than120 million customer interactions and monitors3+billion financial transactions.
Known as an innovation powerhouse that excels in AI, cloud and digital, NICE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.
NICE is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.
