Tech Lead - Agent Assist

Level AI was founded in 2019 and is a Series C startup headquartered in Mountain View, California. Level AI revolutionizes customer engagement by transforming contact centers into strategic assets. Our AI-native platform leverages advanced technologies such as Large Language Models to extract deep insights from customer interactions. By providing actionable intelligence, Level AI empowers organizations to enhance customer experience and drive growth. Consistently updated with the latest AI innovations, Level AI stands as the most adaptive and forward-thinking solution in the industry.

As a critical member of the team, your work will be cutting-edge technologies and will play a high-impact role in shaping the future of AI-driven enterprise applications. You will directly work with people who've worked at Amazon, Facebook, Google, and other technology companies in the world. With Level AI, you will get to have fun, learn new things, and grow along with us.

Competencies :- Python/Go/JavaScript, ORMs, Real-time systems, Scalability, Latency, Django, Relational database understanding (viz: PostgreSQL, SQL), REST API,Cache, Redis, Celery, CI/CD, GCP, Kubernetes and Docker.

Responsibilities:

• Innovate, build, and invent on the behalf of our customers. Plan, execute and maintain entire products/features which millions of customers will experience.
• Ability to design and code the right solutions starting with broadly defined problems.
• Drive best practices and engineering excellence.
• Work with other team members to develop the architecture and design of new and current systems.
• Work in an agile environment to deliver a high-quality Product.

Qualifications:

• Bachelors or above in Computer Science, Electronics or related fields from the top 20 colleges or relevant work experience with a top technology company.
• Minimum 6-8 years of backend experience. Experience in at least one higher-level language and familiarity with multiple others, preferably Python/JavaScript/Go.
• Experience with real-time systems is a plus.
• Good understanding of both relational and non-relational databases, and REST API design.
• Experience with modern web frameworks and ORMs is preferred.
• Some machine learning experience in the context of NLP would be preferable.
• Excellent problem-solving skills.
• Possess an extremely sound understanding of areas in the basic areas of Computer Science such as Algorithms, Data Structures, Object Oriented Design, Databases.

Compensation : We offer market-leading compensation, based on the skills and aptitude of the candidate.

To learn more visit : https://thelevel.ai/

Funding : https://www.crunchbase.com/organization/level-ai

LinkedIn : https://www.linkedin.com/company/level-ai/

Our AI platform : https://www.youtube.com/watchv=g06q2V_kb-s