Teams Admin

Why this Job :

In this role Teams administrator SME, you will be supporting MS team administration responsible for managing the PAN BT MS office 365 Teams application workload with other team members in your support area. Oversee the deployment and management of Microsoft Teams, including team channel creation /deletion/ access policy, configuration and integration with other Office 365 services to enhance internal communication and collaboration. Support MS team voice infrastructure and troubleshoot any fault. Centralized audit log to track all changes made in the environment and ensured compliance with regulatory requirements such as GDPR by implementing appropriate controls and relevant applicable law. Responsible for calling and meeting features and policies within Teams. Publish application in team.

MS team administrator SME will be part of a wider Device & Collaboration Support team who are realizing our vision to make BT a digital, lean-agile company, and you will be delivering our public and internal commitments.

Responsibilities :

Deployment & Management:

Oversee the implementation of Microsoft Teams across the company.

Manage team creation and associated settings, including membership.

Configure policies for team upgrades, client settings, and external federation.

Collaboration & Communication:

Integrate Teams with other Office 365 services to enhance collaboration.

Manage messaging and meeting policies for effective communication.

Configure and manage conference bridges for Teams meetings.

Voice & Video:

Manage calling policies and phone number inventory for user assignment.

Troubleshoot user call quality issues with advanced tools.

Monitor and maintain call quality and reliability using the Call Quality Dashboard (CQD).

Security & Administration:

Set up security policies for Teams usage within the organization.

Manage app publishing within the Teams admin center.

Manage calendar and meeting settings, including configurations and bridges.

Recover deleted content within Teams environments.

Troubleshoot complex Teams functionality issues for the entire tenant.

Additional Responsibilities:

Continuously develop skills by adopting lean-agile methodologies.

Skills :

Team Services & Management:

Possess in-depth knowledge of managing Teams within Microsoft 365, encompassing all functionalities.

Oversee Microsoft 365 Group creation and management.

Configure and manage all Teams settings, policies, and upgrades.

Recover deleted data and chat history for users.

Voice & Calling Management:

Manage voice features within Teams, including calling policies and phone number assignment.

Utilize advanced tools to troubleshoot user call quality issues.

Monitor and maintain call quality & reliability using the Call Quality Dashboard (CQD), identifying users experiencing poor call quality.

Generate, update, and manage CQD reports.

Device Administration & Troubleshooting:

Manage Teams-certified devices, ensuring proper configuration and policy assignment.

Access user profiles and troubleshoot call quality, meeting device issues, and dropped calls using advanced tools.

Monitor and troubleshoot complex tenant-wide Teams functionality issues using CQD data.

Collaboration & Communication:

Collaborate effectively with team members regarding business needs, policies, user profiles, and critical incidents.

Stakeholder Management:

Manage relationships with stakeholders, effectively communicating information and influencing decisions through storytelling

Experience :

A bachelor's degree in computer science, information technology, or a related field, or equivalent work experience

Role experience holder must be 3-5 years in support small to large scale MS team.

Experience of direct routing and SBCs

Utilize tools like Power Platform and Graph APIs to automate tasks and generate reports for Teams data.

Possess proficiency in PowerShell and PowerApps to develop custom solutions and conduct testing within Teams.

Integrate third-party applications seamlessly into the Teams environment.

Manage user authentication methods for secure access to Teams functionalities.

Maintain a strong understanding of Microsoft licensing options to ensure optimal Teams deployment within budget constraints.

Relevant certifications include office 365 Teams administrator online / on-premises and M365.

Troubleshoot complex problems with Teams and M365.