Job Description
Responsibilities
To monitor & check all process, procedures, SOPs and work instructions are in compliance with regulatory recommended guidelines for the ensuring customer delight during shift at the Passenger Terminal Building (PTB).
Handling the Emergency Responses during any eventuality in the shift e.g. Bomb Threats, aircraft emergencies, Evacuations, Medical & other Contingencies as per laid down SOP's.
To have the regular interface during the shifts with all the stakeholders/airlines in the Passenger Terminal building.
To ensure safe and secure environment for passengers by identifying fire hazards, safety hazards, Civil, Electrical and mechanical work.
Team management, on the job trainings, employee engagement & discipline during shifts
Ensure the Service Level Agreements (SLAs) are met for housekeeping activity, fumigation and other vendors at PTB during shifts
Addressing passenger grievances, feedback & suggestions and forwarding them to concerned departments for necessary actions and closure within stipulated timeline.
Ensuring positive reflection of Terminal Operation and availability of facilities by interaction with Govt. / other stakeholder as per ASQ parameters.
Monitoring of housekeeping and other activities
VIP felicitation
Resource management
Qualifications
EDUCATIONAL QUALIFICATIONS:
(degree, training, or certification required) Graduate or masters from any university.
RELEVANT EXPERIENCE: (no. of years of technical, functional, and/or leadership experience or specific exposure required)
08-10 years experience in Aviation industry with at least 4 years in supervisory role
