Team Member - Application Support

nKey Result Areas

nSupporting Actions

nDeliver high-quality infrastructure and applications that meet the business needs and SLAs

• nEnsure that there is a thorough understanding of business requirements and raise technical requirements.
• nEnsure sign off from operations/ product/ credit/ finance on the requirement specifications.

nImprove the efficiency and effectiveness of the DevOps processes and tools

• nManage JIRA Sprints and Devops Scripts to automate visualization.

nEnsure the compliance with the security standards and policies

• nUnderstand underlying systems and interfaces
• nBuild parameterized information that needs to move between 2 systems
• nPerformance root cause analysis for production errors.

nLead and develop a team of DevOps engineers

• nProvide support for various audit queries related to core Applications.

nFoster a culture of collaboration and innovation within the team and across the organization

• nDevelop detailed Project plans
• nMonitor adherence to plans to ensure timeliness of projects
• nReview and ensure desired quality of output

nStakeholder Management Manage relationship with internal stakeholders to ensure smooth coordination

• nProactively build and maintain relationships with key internal stakeholders for smooth cross-functional coordination
• nConstantly take & provide inputs to stakeholders to improve output
• nGain concurrence, approval, and consensus from stakeholders regarding the various project aspects, adjust accordingly
• nKeep stakeholders updated about project status