As a Barclays Team Manager - KYC, you may be assessed on key critical skills relevant for success in role, such as risk and controls, change and transformation, business acumen, strategic thinking and digital and technology, as well as job-specific technical skills.
Key Requirements For The Role
- Having good knowledge about Bank Fin Crime programme, KYC (Know your customer) & KYB (Know your Business), Understanding Low, Standard or High Risk KYC categories, should be aware of Sanctions & High Risk countries, CDD (Client Due Diligence), EDD (Enhance Due Diligence), Identifying red flags while KYC analysis, able to identify potential risk to mitigate them before time by placing required control, liaise with UK stakeholder to plan daily business activity and to discuss daily SLA, Key Highlights, monitoring team performance daily, weekly and monthly to ensure required coaching is given to the individual, able to handle business transition if any, having good understanding about RPA to have structured impact assessment done. Work with leadership team to maintain proactive management of client escalations and other items that require special handling related to KYC record completions.
- Proficiency in PowerPoint, Excel and external database searches such as World-check, Lexis/Nexis.
- Good written & verbal communication skills
- Share knowledge and experience with team members to consistently ensure a high level of performance.
- People management
Purpose of the role
To establish and nurture profitable relationships with both corporate and individual clients. It's the bridge between the bank's offerings and clients needs, ensuring mutual benefit and long-term success.
Accountabilities
- Management of client relationships to identify the client's financial goals, challenges, and risk tolerance to support the analysis of data obtained from various sources, including the investment portfolio and cash flow, to identify trends, insights, areas for improvement and additional services to support client needs.
- Research and understanding of the client's industry trends, regulatory landscape, and competitive environment to inform strategic recommendations.
- Design of customised solutions that address the client's specific needs and objectives, incorporating a range of products and services from the bank's portfolio.
- Communication of the value proposition of proposed solutions, justification of recommendations, and negotiation of terms that are beneficial for both the client and the bank.
- Provision of guidance to clients to support their financial decisions, offering expert investment advice, risk management and wealth management strategies support, and updates on market trends to ensure a positive and continuous relationship.
- Assessment of financial, legal, and operational risks associated with client relationships, and implementation of measures to minimise potential losses.
- Documentation of all client interactions, transactions, and agreements to ensure transparency and auditability, and communicate findings effectively to support product development, service offerings, and the overall bank strategy.
- Monitoring of client satisfaction, revenue generated, and other relevant metrics to evaluate the effectiveness of relationship management efforts.
Analyst Expectations
- Will have an impact on the work of related teams within the area.
- Partner with other functions and business areas.
- Takes responsibility for end results of a team's operational processing and activities.
- Escalate breaches of policies / procedure appropriately.
- Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.
- Advise and influence decision making within own area of expertise.
- Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
- Maintain and continually build an understanding of how own sub-function integrates with function, alongside knowledge of the organisations products, services and processes within the function.
- Demonstrate understanding of how areas coordinate and contribute to the achievement of the objectives of the organisation sub-function.
- Make evaluative judgements based on the analysis of factual information, paying attention to detail.
- Resolve problems by identifying and selecting solutions through the application of acquired technical experience and will be guided by precedents.
- Guide and persuade team members and communicate complex / sensitive information.
- Act as contact point for stakeholders outside of the immediate function, while building a network of contacts outside team and external to the organisation.
All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset to Empower, Challenge and Drive the operating manual for how we behave.
