Dear Candidate,
We're looking for Team manager- Banking exp is Mandatory
R & R:
Develop new and expand existing customer relationships for CASA and assets
Building effective relationship with clients to retain and developing sustainable relationship
Identify client financial and other banking needs and cross sell the required products to ensure stickiness with bank
Work closely with other departments to ensure that customer instructions are executed in timely and correct manner
Improving customer experience by collating customer feedback identifying areas to improve such as operational, administrative processes and competitiveness of products and services
Maintaining an awareness of relevant products and services available from group sources and elsewhere in order to provide the best solutions for clients
Maintain complete relationship record for assigned client accounts
Daily monitoring of call flow and volumes for the team.
Ensure, the officers are engaging with all customers regularly and in a proper manner by monitoring the calls.
Conduct sup reviews to increase team's productivity.
Review of the leads sheet for each officer and ensuring the latest lead status is updated
Aid the officers in their problem areas like objection handling, product features, pitching
Maintain a track of officer's performance w.r.t leads, conversions, income, achievement of portfolio parameters etc
Conduct daily huddles and team meet to ensure job expectations and productivity is maintained.
Coordinating with the Sales Manager to get the latest feedback from the sales executives
Tracking and highlighting possible customer issues due to improper lead management
Job Types: Full-time, Permanent
Pay: 800,
- 00 - 1,000,000.00 per year
Experience: - Manager - Banking: 10 years (Preferred)
Work Location: In person
Expected Start Date: 27/09/2024
