What You'll Do
This position is within the travel department and will primarily concentrate on overseeing car operations for BCG
India. As BCG is a travel-intensive organization where travel plays a crucial role in delivering services to clients
globally, this role is key in managing car service providers and ensuring high-quality service for BCG travelers. The
role involves close collaboration with the Senior Manager Travel and Events. Responsibilities include vendor
governance, negotiating contracts with service providers, and ensuring compliance with transportation policies and
procedures.
YOU'RE GOOD AT
- Identify, strategize, and implement initiatives for cost optimization, employee safety and
security during commutes, and environmental sustainability.
- Oversee daily car rental operations and vendor management to ensure they meet agreedupon
KPIs.
- Develop and communicate standard operating procedures (SOPs), car pecking order and
transportation policies.
- Manage internal and external stakeholder expectations.
- Implement and oversee the integrated booking tool, ensuring compliance with user requests,
vendor delivery fulfillment, and invoice validation through the system.
- Monitor operations to ensure compliance with administrative policies, safety rules, and
government regulations.
- Ensure vendor invoices are checked and validated to prevent leakage.
- Coordinate with the finance team to process vendor payments, ensuring all necessary checks
and controls are in place.
- Maintain a database of car service providers with a strong presence in cities with heavy traffic
for BCG.
- Handle vendor management for car services and execute all related annual contracts.
- Manage escalations and address crisis situations promptly and effectively.
- Collect and refine monthly MIS data, publish dashboards for relevant stakeholders, and
communicate internally with the team.
Conceptualize and implement technological solutions to streamline processes and enhance the user experience.
You Bring (experience & Qualifications)
- A bachelor's degree required.
- Over 10-12 years of experience managing ground logistics (especially Spot rentals) in multinational companies.
- Exceptional oral and written communication skills in English.
- Proficiency in MS Office (Word, Excel, PowerPoint, Outlook).
- Ability to handle all contractual matters.
- Experience working in an international environment with both internal clients and suppliers.
- Willingness to multi-task and perform administrative duties as needed.
- Strong aptitude for facilitating change and continuously improving processes and structures to support long-term objectives.
YOU'LL WORK WITH
Our business management and operations team members work to ensure that BCG is running smoothly, efficiently, and productively. We are made up of executive and administrative (or case team) assistants, visual service artists, receptionists, facilities staff, and the team leaders and office coordinators who manage these operations and business management jobs.
