Team Leader - Software

Lead and mentor a team of reconciliation analysts, promoting a culture of high performance and continuous improvement.

Conduct regular team meetings to communicate goals, provide updates, and address any challenges.

Oversee the daily reconciliation processes for various banking accounts, ensuring accuracy and compliance with client standards.

Monitor key performance indicators KPIs and ensure SLAs are met or exceeded.

Identify inefficiencies in reconciliation processes and implement best practices to enhance productivity and accuracy.

Collaborate with the management team to develop and refine reconciliation policies and procedures.

Conduct regular reviews of reconciliation outputs to ensure adherence to quality standards.

Address discrepancies and escalate issues as necessary, providing solutions and recommendations for resolution.

Prepare and present performance reports to management, highlighting key metrics, trends, and areas for improvement.

Utilize data analysis to drive informed decision making and improve reconciliation processes.

Serve as a point of contact for the banking client regarding reconciliation inquiries and issues.

Foster strong relationships with client stakeholders to ensure satisfaction with reconciliation services.

Address client queries and provide timely and accurate information to clients and internal teams as needed