Job Description
Job Role-
On-the-job Product Training of new joinees
Maintain MIS for Allocated Pool
Tracking Callers productivity
Inspire / motivate callers to achieve targets
Sending Pick-up files to FPRs
Co-ordinate with product field FPRs
Identifying critical cases and act accordingly
Prepare strategies for achieving Team targets
Coordinate with Collection agencies
Handling Escalation calls /agitated customers
Performance review of callers on daily weekly monthly basis
Plan for absenteeism in the team and ensure smooth work flow
Liaise between different departments
Keys Responsibilties
Graduation (Any Stream)
Good communication skills
Knowledge of Ms Excel
Orientation towards working with people
Management skills in terms of maintaining people and work
Good Leadership skills
Knowledge of collections process, specifically domestic collections
Passionate towards achieving targets
