Team Leader - Operations

Min 3 years of relevant experience in collection.

- Good communication and pleasing personality.

- High level of Self Drive/Enthusiasm.

-Strong analytical and problem solving skills.

- Strong management and leadership skills to Manage In-house.

- Strong decision making skills.

- Basic excel knowledge (VLOOKUP and PIVOT TABLE)

• - Managing and monitoring agencies and in-house collection.

- Preparing MIS reports to provide feedback to seniors. Collection work flow

- Conducting meetings for setting up objectives and designing or streamlining processes to ensure smooth functioning of collection.

- Monitor the process performance on day to day basis on due date and overdue cases.

- Managing the allocation strategy, capacity planning, Span of control & training in- house team about product & services.

- Analyze team performance and provide corrective action for improvement.

- Customer escalation and complaints management in coordination with other departments.

- Training and development for team Motivation.

Job Types: Full-time, Permanent

Benefits:

• Cell phone reimbursement

Health insurance

• Paid sick time

Paid time off

• Provident Fund

Schedule:

• Day shift

Morning shift

• Rotational shift

Supplemental Pay:

• Joining bonus

Overtime pay

• Performance bonus

Quarterly bonus

• Yearly bonus

Experience:

• total work: 1 year (Required)

Data collection: 1 year (Required)

Language:

• Hindi (Required)

Work Location: In person

• Speak with the employer

+91 9110802813
Application Deadline: 25/08/2024
Expected Start Date: 26/08/2024