- Responsible in ensuring the quality performance monitoring, reporting and analysis of respective Operations department.
- Participation in quality improvement plans such as Quality Walk, Quality Focus Meetings, Root Cause Analysis activities and Operational Excellence programs when required.
- Work with the quality team on first time right and cycle time reporting alongside with
- Operations team to identify focus areas.
- Ensure appropriate communication and escalation of issues to relevant senior stakeholders.
- Providing expert advice to BAU team on difficult queries, ensure sufficient workaround or testing is done before escalating to Enablement team.
- Manage close links with Enablement and Ops leaders to ensure quality and delivery standards are met / exceeded alongside with high levels of customer satisfaction on product content.
- Maintain an understanding and working knowledge of systems, functions and capabilities within item coding.
- Identify innovations and trends within assigned categories and ensure NielsenIQ coding rules and data/category structures stays current with changes to the industry.
Qualifications - Bachelors Degree in related fields
- Required Language(s) : English
Additional Information - Strong Written and oral communication.
- Logical thinking and problem solving.
- Ability to lead and actively participate in team and client meetings.
- Ability to manage priorities and deliver against established timeline.
- Mentor and coach other associates.
- Take ownership and accountability on the activities assigned.
Our Benefits
- Flexible working environment
- Employee-Assistance-Program (EAP)
About NIQ
NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world s population.
For more information, visit NIQ.com
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