Team Leader

Profile:

Team Lead

Education:

Graduates

Shift Timing:

Flexible with rotational Shifts and week off

Experience:

On paper, 2+ years experience as a Team Leader with overall, 5+ years experience should be there.

Working:

Should be from the customer service voice process.

Good communication and interpersonal skills

Self-driven, enthusiastic and result orientated

Well versed with Team and KRAs, Attrition and Shrinkage management, Feedback and coaching

Mentoring team to help them achieve individual and team objectives

Mentor and assist new hires.

Ability to Handle Escalations with knowledge on process

Process Knowledge

- Policies, process, procedures, confidentiality, business ethics, transaction flow, transaction scripts,

documentation requirements, etc.

- Different types of customers and their respective service eligibilities

- Generate MIS and provide analysis and insight to business

Soft Skills: (Job related)

- Strong Oral & Written skills (English)

- Ability to lead, motivate and drive performance on the floor. Basic knowledge on Mobiles and available

platforms in the market