- To ensure buyer specifications are well understood and instructions are provided clearly to PD, Sampling & manufacturing team as per
- To prioritize all developments as per agreed SLA with customers/brands
- To monitor every development ongoing with team members and escalate any issues pertaining to delay
- To maintain delivery timelines committed to buyers
- Responsible for maintaining quality of final submission and preserving approved samples, in requisite manner
- To motivate and evaluate team and its performance based on qualitative aspects of the job
- Work with own team on order fulfillment based on agreed lead times with customer and ensure, end-customer is updated on deliveries proactively
- Prepare and submit reports related to delivery performance, quality related complaints and other challenges
- Review of the Open Orders status on daily basis with team and timely closure of on Hold orders and maintaining a high accuracy of Order status, both in review and subsequent reporting
- Monitor and resolve Customer Complaints as per defined QMS, quality procedure and its timely closure, with proper agreement and confirmation. If required escalate matters based on severity of issues
- Help team in resolving customer queries. Any major issue highlighted should be acted on immediately while involving all important stakeholders
- Holding Weekly review meeting with Team Members and reporting manager to resolve internal and non-urgent customer service related issues.
- Participation in regular Plant meetings representing issues related to Order processing and customer complaints and collecting Plant Feedback on Team performance
- Provide training to team on buyer expectations
- To Motivate and evaluate team and its performance based on qualitative aspects of the job
Requirements
Qualification: Degree/Diploma in Textile, Textile Designing, Textile Technology, Clothing Technology, Fashion Design, Apparel Design, Fashion Technology or Any Graduate
Experience: 3-5 years in Garment manufacturing, Home furnishing, Trim & Packaging
Skills: Development, Costing & Pricing, Coordination, Team Handling, Communication, Presentation, liasioning with brands and customers
