Company Description
Grand Mercure Bengaluru at Gopalan Mall managed by Accor is located near the heart of Bengaluru with close proximity to major techparks and key commercial & residential bubbles 212 Modern & Lavish rooms including 29 one and two bedroom suites with private terrace 10 elegant meeting spaces including a quaint alfresco and open terrace that can cater from 20 - 400 guests.
Features an all-day dining restaurant, cafe & alfresco, a fitness
centre, spa, swimming pool, an entertainment zone, library
lounge, art gallery and business centre
Job Description
- Optimizes work productivity by effectively scheduling and allocating all available resources and recommends changes in methods, equipment, design, staff, to EHK in order to improve departmental standards/productivity and ensures implementation of the same
- Ensures cleanliness and hygiene standards in all areas of the hotel
- Ensures adherence to company and hotel policies by all departmental employees
- Plans the organization of work within the department, including assignments, time schedules and vacations.
- Ensures guest requirements and requests are promptly and efficiently responded to in order to achieve customer satisfaction
- Any matter which may effect the interests of the hotel should be brought to the attention of the Management.
- Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, morale and guest service.
- Interact with guests and personnel of the hotel in an efficient and friendly manner.
- Provide effective support to the team to enable them to provide a range of effective and efficient services.
- Ensure that the team has been trained for all safety provisions.
- Motivate and develop staff to ensure smooth functioning of the department and promote teamwork.
- Conduct on-going training and coach all the employees and ensure to maintain records.
- Conduct briefing for Housekeeping Attendants.
- Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
Qualifications
Diploma /Degree in Hotel Management or any other equivalent qualification
Additional Information
Minimum of 3 - 05 years of Experience, minimum 1 year experience in same designation
