Summary
The Team Leader coordinates the workflow of the Invoice Processing & Quality Control teams in support of Invoice Processing Operations India work group. The Team Leader is well-versed on all processes and procedures of Invoice Processing Operations (includes tasks/sub-tasks) and serves as a mentor and trainer to other team members. In addition, also assists the manager with all general office duties, coordinate training procedures, project distribution, and scheduled reports.
Moreover, Team Leader is also responsible for keeping team members motivated. This needs to be accomplished by fully communicating job descriptions, performance expectations and career paths. The Team Leader must present to upper management a regular analysis of documents received and development of the teammates.
Primary Responsibilities
- Manage day to day operations of the Invoice Processing Operations team to ensure the groups deliverables are met
- Research and resolve client/staff questions and issues.
- Maintain seamless communication with the US counterparts and liaise with them on operational front regularly.
- Handle the leave management for the team effectively and ensure a proactive communication is sent to the US staff.
- Drive process efficiencies within the group every quarter.
- Train and mentor new and existing staff members of the team.
- Step up to complete the tasks if the situation demands
- Timely escalation to management of problem/issues that may affect deliverables
- Always assist Manager in the evaluation of group/individual performance
- Participate in the screening and interview selection process.
- Participate in coaching and counseling staff
- Needs to be flexible for handling additional tasks as per the business requirements.
Required Knowledge/Skills/Abilities
- Minimum 5 plus years of overall work experience is preferred.
- Minimum 2 years of experience in leading the teams in the BPM/ITeS Operations groups.
- Bachelor's degree or equivalent is required.
- Must have good experience with Microsoft Office products (Primarily MS Excel & PowerPoint).
- Excellent language and communication skills (written and verbal).
- Experience with data analysis, problem solving and root cause analysis.
- Self-motivated and goal oriented.
- Proven ability to effectively communicate with internal and external management and work collaboratively.
- Ability to learn and utilize new procedures and processes quickly.
- High level of organizational skills and ability to effectively prioritize group/individual tasks.
