To perform operational tasks in the relevant domain for FPI Group, using defined and written down process guidelines and procedures in achieve the targets / SLAs such as volume, timeliness, productivity, quality, and customer experience.
Role based operational domain function and related scope: Credit & Collections, Accounts Receivables, Order-To-Cash
PROCESS MANAGEMENT
- Adhere to process guidelines and Standard Operating Procedures (SOPs) to achieve the operations targets / SLAs such as volume, Turn Around Time (TAT), productivity, quality, and customer experience.
- Identify opportunities for process improvements and contribute to implementation of effective solutions.
- Measure performance in own area of work against targets / SLAs in order to deliver the performance standards expected.
- Adjusts effectively to new processes and shows a strong sense of urgency (timelines, follow ups etc) about getting the work done.
KNOWLEDGE MANAGEMENT
- Exhibit basic understanding of the FPI business / domain knowledge sufficient to execute own work as per expected standards.
- Effectively utilize the Process Manuals, Instruction Guides, SOPs for performing work
- Contribute to storage and dissemination of knowledge and development of Knowledge Management systems, processes, and tools.
EFFECTIVE COMMUNICATION
- Ask questions to clarify understanding, delivers written and verbal communication in a clear, logical manner.
- Prepare and present documents and reports that can be well understood and as per FPIG standards.
TEAMWORK
- Work effectively in groups by actively participating in team discussions; Seek opinion of team members who have expertise in certain areas; Share knowledge and best practices with teams.
- Demonstrate the ability to balance individual and team priorities, voluntarily extend support when needed to complete shared tasks.
CUSTOMER RELATIONSHIP
- Actively seek information to understand stakeholder / customer needs; promptly modify approach to resolve problems and gain higher acceptability with them.
- Be attentive to diversity and cultural sensitivities and keep stakeholder / customer needs as primary focus and respond to business queries in a polite manner even under situations of high pressure.
ACTIVE LEARNING AND EYE FOR DETAIL
- Check for errors in own work before submission and demonstrates an eye for detail in the execution of tasks.
- Show flexibility to change as per work instructions / changing needs and the ability to learn from challenging events.
SPAN OF Communication
- Internal: Process Experts, Process Associates, Operations Managers, GCC Credit Controller, BU lever credit teams
- External: Business Stakeholders
Job relevant information (BOUNDARIES & DECISION-MAKING AUTHORITY)
- Processes supported: As Per Operational Function and Domain Scope
- Countries supported: Americas, EMEA, GCC and Asia
- Performs tasks as per process manuals, instruction guides and SOPs in the relevant domain.
- Works under the direct supervision of the Operations Manager and train, support Process Experts and Associates.
- Collaborates with members of his / her team and other teams.
- Credit & Collections, Accounts Receivables, Order-To-Cash
- Letter of Credit (LC): Review draft LC / LC, propose the concerns when we receive the draft LC/LC, follow up with the concerned team to clear the concerns. Process the LC negotiation documents, communication with banks. Keep track of LC s and its utilization
- Letter of Guarantee (LG) : Review the LG text, propose acceptable text for the LG to the concerned team. Process the LG as and when the request comes. Keep track of LGs with its expiry dates.
- Preparing forms for Guarantees and follow up with respective credit teams for its process and submission.
- Manual submission of LC invoices., documents filing.
- Supervise periodic invoice generation, its printing, coordinate with respective team member for invoice related documents and its timely submission.
- Supervise Accounting of collections and allocations, reconciliation of accounts.
- Supervise sending reminder letters and balance confirmations to clients,
- Assist for month end and periodic closing.
- Assist for change due dates and problem codes in the system.
- Communicate with project and sales team.
- Any other job related to credit and collections.
Skills
Work Experience
- 4 - 8 years of experience in Shared Services for a Global Company / Preference with GCC work experience.
Industry Experience
- Financial / KPOs / BPOs industry experience preferred.
- Specifically in the areas such as - Role based domain expertise.
- F&A - Credit & Collections
- Accounts Receivables
- Order-To-Cash
- F&A - Credit & Collections
Education
- Master s / Bachelor s Degree in Commerce / Business Administration or equivalent
Language
Customer Management
- Understanding of diverse stakeholders and Cross-Cultural Sensitivity
COMPETENCIES
Business / Functional
- Process Knowledge, understanding of SLAs.
- Domain knowledge in the areas specific to the respective domain role.
Technical
- ERP and System Exposure (Like BAAN, Ariba, PeopleSoft, SRM, SAP, MS-Outlook, MS-Excel, Word, Access)
Non-Technical / Behavioural
- Moderate Analytical Skills
- Moderate Presentation & Advanced Communication Skills
- Role Model FPIG Values and Ways of Working
- Positive attitude for learning
- Proactive approach and Demonstrate Initiative
- Understanding of Business
