Team Leader

Supervise and manage a team of collection agents, ensuring adherence to company policies, procedures, and targets

Monitor individual and team performance

metrics, analyze trends, and implement strategies to improve efficiency and effectiveness

Conduct regular performance evaluations, and one-on-one meetings, and provide constructive feedback to team members

Handle escalated customer inquiries or

complaints promptly and effectively, striving for resolution and customer satisfaction

Prepare and present reports on team

performance, key metrics, and trends to upper management

Foster a positive and motivating work environment that promotes teamwork, collaboration, and professional growth