Team Leader - Call centre

Company Overview

Dr. Haror's Wellness believes in the power of self-love to transform beauty and life. Experience advanced dermatology services and LoveYourself. With 51-200 employees, the company is in the Health, Wellness & Fitness industry.

Job Overview

Mid-Level: 4 to 6 years of experience, Full-Time position in Delhi, Greater kailash 1.

Qualifications and Skills

• Experience in team leadership and call centre operations
• Proficiency in Microsoft Excel for data analysis and reporting
• Strong skills in tele sales and pre sales techniques
• Ability to effectively manage a team and drive performance
• Excellent communication and interpersonal skills

Roles and Responsibilities

• Lead and manage a team of call centre agents to achieve performance targets
• Provide coaching and mentorship to team members for professional development
• Monitor call centre metrics and analyze data to improve operational efficiency
• Collaborate with other departments to ensure seamless communication and workflow
• Handle escalated customer queries and complaints effectively

Interested candidate may drop your CV at 9958741184.