Search by job, company or skills

Amh Services

Team Leader/ Assistant Manager - People Operations

Amh Services
Early Applicant
  • 4 months ago
  • Be among the first 50 applicants
Exp: 5-7 Years
Gurugram, Gurgaon / Gurugram, India
Login to check your skill match score

Job Description

  • Managing a team of 10- 15 people.
  • Responsible to deliver on Service Level Agreements.
  • Good understanding of the US HRO and Pre Payroll Activites.
  • Managing a team engaged in transaction processing and query resolution through a case management tool.
  • Able to provide guidance and lead the teams.
  • Performance management- succession planning for business units.
  • Employee Engagement and Initiatives- Improve Morale and productivity.
  • Employee Retention-Strategies to improve employee retention.
  • Training & development-training need analysis based on the appraisal and training coordination.
  • Works closely with transition team and ensure implementation of HR projects.
  • Responsible for data integrity in HR systems.
  • Implements best practices and supports the delivery of HR processes at the business unit / area.
  • Identifies gaps, proposes and implement changes necessary to cover risks.
  • Acts as the performance improvement driver and provokes positive changes in the people management.
  • Works to improve the team s overall performance and embraces a collaborative approach.
  • Supports leadership in helping to build a unified team mind set.
  • Engages in professional development to continuously grow in profession and remain current.
  • Strong interpersonal people management skills & client management skills.
  • Strong decision-making skill, ability to think strategically and translate strategy into action plans.
  • Ability to coach & develop people.
  • Quality Focus: Knowledge & implementation of Quality tools & techniques (Six Sigma, Lean) for process improvement.
  • Provides performance management guidance to line management.
  • Partners effectively with HR COE and Onshore teams to ensure customer groups receive the necessary services and support.
  • Prepare team goals and ensure they are well communicated and followed by the team.
  • Performance management- succession planning for business units.
  • Employee Retention-Strategies to improve employee retention.
  • Thorough understanding of planning, forecasting & scheduling to meet SLAs, Delivery and adherence to the SOW defined parameters.
  • Provide functional support and direction to the Team Leaders and Team members.
  • Responds to all requests and communications in a timely and thorough manner.
  • Intracts and creates dashboard for onshore partners on regular basis.
  • Ready to work in EST or PST shift including weekends
  • 3 Months of WFO on all 5 Days

More Info

Industry:Other

Function:HR

Job Type:Permanent Job

Date Posted: 11/07/2024

Job ID: 84139647

Report Job

About Company

Amh Services
Follow

Hi , want to stand out? Get your resume crafted by experts.

Similar Jobs

Profile Operations Assistant Manager Team Leader Subject Matter Expert

Freelancer Jyoti Mahendra YadavCompany Name Confidential

Assistant Manager HR Operations

Adani Ports and SEZCompany Name Confidential
Last Updated: 29-11-2024 06:30:50 PM
Home Jobs in Gurugram Team Leader/ Assistant Manager - People Operations
Jobs by Skill - IT
Jobs by Skill - Non IT
International Jobs