The Tax Compliance Manager is a customer facing representative of Avalara who is responsible for managing a team in the day-to-day activities, ensuring all compliance is performed accurately, timely and in accordance with policies and procedures.
The Manager works independently and accepts responsibility for developing and communicating a positive, customer-centric culture.The Manager works through others to achieve results as a champion for the client and the team.The Tax Compliance Manager is well organized, detail-oriented, possesses good problem-solving skills and has a successful record of managing and leading a team.
The candidate is expected to work in as swing shift starting at 2PM - 11PM IST or 3PM - 12 AM
Essential Duties and Responsibilities:
- Responsible for ensuring the client experience is positive and expectations are managed appropriately
- Ensure client issues are aggressively addressed and resolved in timely manner to client's satisfaction
- Coach, counsel, and train staff on proper tax return preparation, department processes, and job responsibilities
- Ensure team achieves timely and accurate completion of department deliverables
- Ensure team addresses jurisdictional notices and resolves issues timely
- Prepare and/or review client tax returns
- Ensure team resolves issues as they relate to the clients data files
- Recognize opportunities within the functional area to obtain best practices as they relate to accuracy, efficiency and timeliness and implement
- Develop, implement, and generate performance metrics
- Ensure successful preparation and completion of department audits
- Conducts work planning/prioritization for own team/group
- Provide support to the Sales/Marketing department
- Prepare and conduct performance appraisals and performance improvement plans
- Demonstrate effective leadership and management skills including delegation, removing obstacles, resolving conflict and motivating team
- Develop strong working relationships with other departments and within the department to ensure teamwork and positive team culture
- Develop strong working relationships with client companies to increase business opportunities, manage expectations, and the clients overall experience.
Qualifications:
- Bachelor's / Master's degree in Accounting, Finance, or Economics or other four year degree with equivalent experience
- Overall 8 + yrs of experience in Finance, Accounting, Economics, Taxation domains
- Previous, demonstrated management or leadership experience in a service environment
- Knowledge and proficient understanding of taxing software and tools
- Strong computer technical skills including advanced MS Excel functionality
- Ability to excel in a deadline driven environment and handle stress well
- Strong organizational skills and attention to detail
- Excellent time and project management
- Strong communication, interpersonal, and presentation skills
- Conflict resolution abilities and optimistic attitude
- Team player, customer-centric attitude
- Telecom industry experience a plus.
Good To Have:
- Demonstrates ability to be successful while overcoming obstacles, driven problem solver
- Enjoys details, working with data and performing analysis
- Provides examples of process improvements
- Inquisitive
- Excited individual that brings energy and wants to be a part of something great
- Superior recommendations and references
