Team Lead - Reservations

Company Description

Perfect Hands Solutions (PHS) is a technology-driven IT company based in Kochi, Kerala, focused on empowering small and medium accommodation providers in the Hospitality & Tourism Industry. PHS provides free software to accommodation providers, offering tools like online booking engines, cloud property management systems, revenue management, and social media management. The company acts as a connector in the travel industry, bridging the gap between accommodation providers, online channels, tour operators, travel agents, and market aggregators.

Role Description

This is a full-time on-site role for a Team Lead - Reservations at Perfect Hands Solutions Pvt Ltd in Ernakulam. The Team Lead will be responsible for managing day-to-day reservations operations, supervising reservation agents, ensuring excellent customer service, coordinating with food & beverage departments, and providing training and support to staff.

Qualifications

• Communication and Customer Service skills
• Minimum 2 years experience in handling reservations for Hospitality industries
• Training skills
• Strong organizational and leadership abilities
• Knowledge of reservation systems and software
• Excellent problem-solving skills
• Ability to work in a fast-paced environment