JOB PURPOSE / JOB ROLEExperience in Networking Support, Technical support, Troubleshooting, debugging, maintenance and any technical support in networking domain
Experience in Switching, Routing, LAN and WAN Experience in Team handling, Firewalls , Cisco ISE . Must have ability to lead the team with Company policies and Procedures
- KEY RESPONSIBILITIES / DELIVERABLES
Responsible to mange the Day to Day Operations and ensure defined SLA has been met by the team as agreed in the SOW.Process knowledge on ITIL and ISO.
7 - 11 years in IT service delivery and handled multiple customer environments
Review and submit the weekly and monthly report to management.
RCA preparation and submission to management.
Managing the shift roster.
Good Knowledge of Incidents Management & Change management
Coordination with vendors for escalation Preparing & validation of Root Cause Analysis
Review of Network Device Hardening Mechanism On Periodic Basis
Configure and Troubleshooting routing protocols like EIGRP and BGP
Configuring and troubleshooting the Cisco switches.
Assigning severity to the Incidents logged based on the definition.
Second level analysis (investigating problems) and closure of known and low priority security incidents.
Logging Problem Ticket for unresolved Incidents with Technical Service
Sending Security Alert messages on newly found vulnerabilities
Installation of security patches & bug fixes on High Critical Devices
System health checks for all Network devices & Action plan for any issues or Observations
Adhering and Implementing guidelines and Customer policies
Must close all the Incident & service Request with in Service Level Agreement
Knowledge Checking of L2 Engineer & Train L2 Engineer on Periodic Basis
- CCNP Certifications and Hands on experience on Switching & Routing 2. CISCO Firewall ( FTD ). Checkpoint firewall Hands on experience 3. Knowledge in the Cisco Products link Cisco Prime Infrastructure, Identity Service Engine , WLC etc. 4. Good knowledge or certificate on CISCO etc. 5. Validation of Network diagram - LAN/WAN topology on Periodic Basis 7. Validating the Configuration of new network devices prepared by L3 Egg 8. Syslog analysis & Preparing Action Plan for Critical Alerts to Resolve the Issues 9. Validation modification of access list done by L3 Egg 10.Analysis & Periodic Check of LAN/WAN traffic 11. Review of Network Device Hardening Mechanism On Periodic Basis 12.Configure and Troubleshooting routing protocols like EIGRP and BGP
Job Type: Full-time
Schedule: - Monday to Friday
* Weekend availability
Supplemental Pay:
Education:
Experience:
- total work: 10 years (Preferred)
Work Location: In person
