Support the Risk Underwriting and Business Information Sales teams by providing services on a full range of functions, including but not limited to high quality business information report production, optimizing internal resources, documentation and invoicing to achieve the annual KPI targets to be assigned each year. Manage the team and support Senior Manager.
Responsibilities:
- Classical information management:
- Establish standards, write and update policies and procedures concerning Information Department.
- Distribute incoming information production orders to available classical information producers.
- Plan IT projects concerning information production and cooperate with responsible staff.
- Process management and improving:
- dentify, promote new solutions in terms of Business Information products sources and production processes.
- Continued Knowledge Building of technical expertise on Coface Products and Services.
- Liaising with Accounts team and Information Provider team for invoice disputes, inquiries and general day to day task.
- Work closely with the Accounts Manager in Asia Pacific to develop Client requirements and standardize report structure to support the external customers and partners.
Communication:
- Participate in meetings with key customers to find customized solutions and support sales staff
Budget:
- Prepare annual budget, schedule expenditures, analyze cost variations and initiate corrective actions.
People Management:
- Manage teams and activities of the area through the guidance and direct action in large and complex cases, promoting the management and process control.
- Lead, motivate and supervise the correct performance of the team according to the proposed goals and the group rules and standards.
- Conduct regular performance reviews.
- Manage work-flows and ensure smooth running of operations during vacation times.
- Prioritize and delegate where required.
- Get actively involved in team training, coaching and mentoring, to ensure professional development and efficiency of operations.
- Implement the performance goals, in alignment with the company strategies, assigned by Senior Manager.
- Support Manager on Projects, Efficiency, WTS, PPTs, etc.
- Any ad hoc projects to be assigned by Senior Manager.
