- Lead and supervise the FOS team, providing guidance, support, and coaching as needed.
- Allocate tasks and responsibilities to FOS, ensuring proper planning and execution to meet targets effectively.
- Conduct daily review meetings to assess progress, identify challenges, and provide necessary guidance and support to team members.
- Manage and optimize the daily activities of the FOS
- Utilize your experience and expertise of fieldwork to develop and implement strategies to achieve targets while maintaining a high level of customer satisfaction.
- Generate regular reports and updates on FOS performance, Monitor performance metrics, and implement corrective actions as necessary to ensure targets are met or exceeded.
- Maintain accurate and up-to-date records of all activities and conversations made with customers.
- Handle complex situations and disputes that arise within the FOS, providing timely resolutions and maintaining high levels of customer satisfaction.
- Collaborate with cross-functional teams to stay updated on business requirements, market trends, and
- customer feedback ensuring alignment of FOS activities with organizational goals.
- Work closely with the team to meet targets and contribute to achieving organizational objectives.
- Foster a culture of discipline, accountability, and integrity within the team, emphasizing the importance of meeting deadlines and quality standards.
- Uphold company values and policies while representing the organization in a professional and ethical manner.
- Implement a zero-tolerance policy towards any violations of code of conduct or ethical standards, taking appropriate actions as necessary.
Requirement:
Bachelors degree in a relevant field (preferred).
3-5 years of proven working experience in collections (on the field), preferably in the agri or fintech sector.
Strong leadership skills with the a
