Team Lead CRT

Receive base from client and check for insufficiency

Allocate the base to team and update the tracker

Check the status of initiated cases

Ensure insufficiency report is shared on weekly basis

Follow up with team when and where required for closure of cases

Ensure the report is generated within TAT, updated it in portal

Ensure that notes are updated for IC

Ensure client mails and calls are handled efficiently

Ensure action tracker is updated on daily basis

Co-ordinate with clients via mail, candidate and verifiers for closing lateral insufficiency

Customer Experience:

Making organical touchpoints(Mail or Call) and ensuring status report twice in a week

Following connection and get and give the like and share on social media also receiving review for our blogs

Performance Management:

Manage the Team to improve the performance

Review the Team members performance every week

Ensure to explore new initiatives to create win-win culture

Implement crisis management as and when require