Team Lead - Claims

Job Title : Team Lead Claims

Location : Gurgaon

Salary : 10 LPA

Experience : 7+Years

Skills : Claims/US Healthcare, People Management Exp, Stake holder management

JOB RESPONSIBILITY :

Team Lead Claims(Business Operations) will be responsible for the following:

Drive a Team of 18-20 Associates to meet the Productivity and Accuracy goals

Conducted Daily Team Huddles and ensure all process updates are cascaded timely

Connect with Assistant Manager Claims to share Weekly progress of the Team Key metrics

Drive the CIW E2E and CIW Adoption above 95%

Perform Daily RCA with associates and create mitigation plans on accuracy improvement and stability by providing Coaching and Feedback to the associates

Connect with Elevance Stakeholder for completing due-diligence across all metrics

Drive Performance Guarantee Metrics in terms of Claims Timeliness and accuracy metrics

Pend List management

Perform Monthly 1*1 with all associates with to help associates elevate the performance and show career growth path and ensuring retention management is done.

Ensure organizational initiatives and projects are successfully communicated to employees and stakeholders

Participate in Carelon Initiatives and provide ideations and innovations to increase process efficiency

Create and implement monthly deadlines, project goals, expectations and workflows to ensure a smooth production process with on-time delivery

QUALIFICATION :

Bachelors or Masters degree in fine arts/ design

Non-BTech preferably

EXPERIENCE :

6+ years of overall experience including extra-ordinary internal personal skills, communication skills

Healthcare / Claims Experience will be required (added advantage).

Note:You will be automatically registered for TriumphAsia's leading Virtual Career Fair for Diversity once you apply to this role listed with the participating organization.The fair will beheldbetweenNov 12th and 14th. This is an exclusive opportunity for professionals with more than 3 years of experience to get placed in leading diversity-focused organizations in India.