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Yellow Umbrella Group

TEAM LEAD BPO

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  • 5 months ago
  • Over 500 applicants

Job Description

Need minimum 4-5 years of overall bpo experience

- Minimum 1.5-2 years of Team Leader experience into customer service (inbound/blended process)

- Graduation is a mandate

- The candidate should possess good coms skills in English and Hindi

- The candidate should be good with Operation matrix such as CSAT, Attrition, Shrinkage, AHT, etc

- The candidate should be good with Analitical and Team Handling skills

- 9 Hours of shift with 1 day rotational Week Off

- Working window will be between 7am to 11pm

- No Cab will be provided

- CTC can go upto 25% on current ctc max upto 6lpa

- Immediate Joiners will be preferred

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Date Posted: 30/05/2024

Job ID: 80453745

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About Company

We are a group of companies diversified in different Services.

We strive to be recognized throughout the industry for customer and employee satisfaction, employee retention, community involvement and financial success.

Our success is built on a foundation of shared values – quality, service, mutual trust and integrity.

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