- The team leader will be responsible for managing and assisting in production for daily work volumes across various processes for the IPG project. The team lead is responsible for confirming client SLAs are met.
Operational Responsibilities:
- Manage and allocate daily work volumes to ensure client SLAs & TAT are met.
- Assist with production for all client-specific processes.
- Manage day-to-day planning and problem solving related to in-bound work volumes
- Conduct quality assurance reviews of daily work to ensure high quality is maintained across all processes
- Development and delivery of routine reports required to monitor and report on team s performance and provide customer feedback.
- Directly engaging in problem solving on production related issues with team members, as required.
- Willing to work rotating shifts and workdays based on agreed schedules in order to meet operational and departmental objectives.
- Shall understand and abide by the organizations information security policy and protect the confidentiality, integrity and availability of all information assets.
- Shall report incidents related to security of information to concerned authorities.
What You Will Need :
- bachelors degree in a related field (BBA, B.Com, BSc, B Tech, etc) from an accredited college or university.
- At least one year of experience in healthcare revenue cycle arena such as medical billing, insurance verification, insurance adjudication or A/R follow-up.
- Excellent problem-solving skills
- Experience training and mentoring junior staff
- Proficiency in Microsoft Office (Word, Outlook, Excel)
