TD CS Ops and F.Ops Stream Leader

Job Description

Job Description TD CS Ops and F.Ops Stream Leader

About Us

There is an opportunity in Airbus India Customer Services to join the Operational Unit Technical Data Support & Services, which is in charge of defining, producing, delivering and supporting the Technical Data (TD) products and services which are necessary for Customers to safely and efficiently operate their aircraft.

We answer daily queries and support our customers with data customization management, data access, and fleet management and contribute to new customer Entry into service. We also ensure that Flight Operations (F.Ops) products are generated and dispatched in compliance with TD processes, Quality Gates and SLAs.

Experience Level needed: 10+ years with at least 2 years in the activity lead position

Job Description

The jobholder will be responsible for

• Ensure to understand and run operationally both the A/C transfer and F.OPS activities performed by the team as well to be the strong bridge between the collaborators of Europe.
• Lead overall Operations support activities to ensure that Maintenance and Flight Operations Technical Data manuals are delivered to Customers (MRO, Airlines, Lessors....) in line with AIRBUS contractual commitments, Customer fleet and aircraft configuration
• Ensure high activity performance in line with expected targets
• Guarantee and enhance a close relationship with internal stakeholders like STL, DCT and external customers
• Conduct proactive support activities and improvement initiatives to boost our efficiency
• Manage operationally the Tech Data Assembly & Dispatch processes for F.OPS customized products and A/C transfers
• Supervise the team in their operational daily work
• Ensure Customers satisfaction around the world through the on-time, on-quality and on-cost production of F.OPS deliverables and accurate A/C transfers
  
  

The Jobholder Will Be Involved In The Activities

• Contributes to define, support and deploy the Team strategy within the Team, in terms of missions, means, tools and processes
• Contributes to the training needs identification of the Team
• Contributes to foster competences diversification through cross-fertilization within the Team
• Lead operational activities within the team by aligning and building a strong relationship with the collaborators of SIDOI2 and SIDOC2 in Europe
• Coordinates the operational workload & priorities with regards to available resources
• Provides on-time, on-cost and on-quality operational support
• Coordinates major operational topics with all relevant stakeholders
• Ensures workload is properly addressed within the Team
• Ensure that the team provides proactive support to Customers through adapted communication means & foster proactive support in the Team
• Guarantees Maintenance and Flight operations manuals are customized to the operator's fleet
• Guarantees Flight Operations Technical Data manuals are delivered to Customers (MRO, Airlines, Lessors....) in line with AIRBUS contractual commitments
• Provides support on dedicated activities to the subcontractor daily activities when needed & Ensures subcontractor performance (monitoring, reporting and continuous improvement)
• Ensures interface with stakeholder network & manages continuous cross-collaboration improvement
• Guarantees Export Control rules knowledge and adherence
• Ensure that all TD F.OPS customized products are dispatched to customers on time, on cost and on quality according to Airbus policies
• Support and coordinate F.OPS TechData Planning, Launching, Assembly and Dispatch actors in their daily job
• Lead TechData F.OPS production daily meetings and provide associated reportings
• Define and monitor actions plan when issues are detected in order to minimize impact to end users (Airlines, MROs, Authorities, ..)
• Ensure that all F.OPS IT incidents, manual data corrections are analyzed and solved according to the Service Level Agreement defined
• Assign function activities to the team and support them in their daily tasks
• Detect any bottleneck and inform all stakeholders if a TD F.OPS revision could be delivered late
• Ensure sub-contracting activities follow-up, control & validation
• Ensure follow-up and impact analysis of each Enter into service of TD F.OPS versioning
• Contributes to establish, manage and monitor the AOP and Forecasts
• Contributes to the call-for-tender process
• Contributes to define cost of non-quality and ensure that related action plan is deployed
  
  

Values

• Develop and maintain a collaborative working environment across organizations, by fostering engagement, active listening, developing team spirit, establishing feedback culture, establishing a trustful environment
• Propose and develop innovation and digitalisation initiatives with respect to general interests of the Company
• Support a value driven organization by creating/increasing the awareness level of personal values, AIRBUS values and policies
  
  

Safety

• Report any (potential) safety issue or (potential) safety event that is detected in the frame of the day to day activity
• Contribute, on request of their safety representatives, in any safety enhancement initiative as part of Safety management activity (PSP, SMS), eg, in the analysis and follow up of reported events, identification and analysis of hazards and risk assessment in their own domain of activity
• Promote a safety culture
  
  

Profile

• Professional and technical skills
• Good presentation skills, both oral and written
• Good coordination and relational skills to deal with both the internal stakeholders as well as the Customer support activities
• Good technical skills on overall TechData Operations topics
• Overall knowledge of Project steps and ability to lead Projects
• C1 level in English, written and spoken
• Behavioral skills
• Autonomy
• Leadership
• Team player
• Assertiveness
• Customers mindset
• Collaboration
• Strong engagement & Reliability
• Organized, adaptable and flexible
• Integrity and respect
• Capacity to cope with highly demanding environment
  
  

Experience

• Master's or a Bachelor's degree in engineering or AME
• Minimum 10 years progressive experience in leadership or direct supervision within the aeronautics/Airline/IT industry
• Experience in Technical Data F. OPs would be a plus
  
  

Job Disclaimer & Notifications

We bring to the notice of all concerned that Airbus India Private Ltd. follows

a fair and merit-based employee selection and recruitment practice.

Airbus India Private Ltd. Does Not

• Send job offers from free email services including but not limited to Gmail, Rediffmail, Yahoo
  
  

Mail, Hotmail And Others

• Authorize anyone to either collect money or arrive at any monetary arrangement in return for
  
  

a job at Airbus India Private Ltd.

• Charge / accept any form of consideration or security deposit from job seekers and applicants
  
  

during any stage of the selection and/ or recruitment process

• Request for your credit card number or bank account number
  
  

It has come to our attention that fake job offers under the aegis of Airbus India Pvt. Ltd. have been circulated by unauthorized personnel. On receipt of an interview call for any job at Airbus India Private Ltd., the candidate may take some measures such as visiting the official website or career site of Airbus to get the contact details to enquire with the Human Resources department of Airbus India regarding such jobs and/or the interview details and

Any Other Relevant Information

For further information on Airbus India Careers, please click here. Please check www.airbus.com to get the contact details and enquire with the company to confirm if any information that you have received are genuine; do not respond to any fraudulent communication. Airbus India Private Ltd. will not be responsible to anyone acting on an employment offer not directly made by Airbus India Private Ltd.. anyone making an employment offer in return for money or other

type of gain is not authorized by Airbus India Private Ltd. and is not offering an approved job. Airbus India Private Ltd. reserves the right to take legal action, including criminal action, against such individuals/entities

• Airbus is proud to be an equal opportunity employer and is committed to creating an inclusive and diverse work
  
  

environment. AIrbus India selects job applicants (internal and external) on the basis of suitability for the job, and

irrespective of gender, marital status, age, sexual orientation, gender identity or expression, nationality, religion,

ethnicity or differently abled/ (dis)ability.

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company

Airbus India Private Limited

Employment Type

Permanent

Experience Level

Professional

Job Family

Technical Data & Publications

By submitting your CV or application you are consenting to Airbus using and storing information about you for monitoring purposes relating to your application or future employment. This information will only be used by Airbus.

Airbus is committed to achieving workforce diversity and creating an inclusive working environment. We welcome all applications irrespective of social and cultural background, age, gender, disability, sexual orientation or religious belief.

Airbus is, and always has been, committed to equal opportunities for all. As such, we will never ask for any type of monetary exchange in the frame of a recruitment process. Any impersonation of Airbus to do so should be reported to [Confidential Information].

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.