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.Delegating and directing service tasks, Incidents and managing the ticket Lifecycle.
.Strong Knowledge in Handling Major Incident Management
.Strong Knowledge in deriving a root of issue and ability to coordinate with L3 resolver groups on any Major Incident.
.Strong knowledge in Modules like Incident Management, Change Management, Problem Management and Escalation Management
Role:Specialist
Industry:IT/Computers - Software
Function:IT INFRASTRUCTURE SERVICES
Job Type:Permanent Job
Date Posted: 04/11/2024
Job ID: 99153281
Tata Consultancy Services is an Indian multinational information technology services and consulting company with its headquarters in Mumbai. It is a part of the Tata Group and operates in 150 locations across 46 countries. In July 2022, it was reported that TCS had over 600,000 employees worldwide.
