TCPS Analyst (French Specialist)

At American Express, you ll be recognized for your contributions, leadership, and impact every colleague has the opportunity to share in the company s success.

How will you make an impact in this role

Responsible for contacting clients with overdue accounts to secure the settlement of the account. Also, they do preventive work to avoid future overdues with accounts that have a high exposure.

There will be a focus to review and analyze requests received from Business partners and Customers globally for negotiated Traveller s Cheque and make informed decision to pay or decline the request post determining if all the compliance requirements are met.

To analyze paid Travellers Cheques and other information received from various resources to execute judgment to minimize loss to the company is also crucial.

To analyze the request and take pay/no pay decision.

Prepare and review all refund related bank transfers and manual voucher checks for approval.

Determine the payment method and accurately process the payments after verifying the bank information.

Liaise with various departments e.g. Finance, Item Processing, Paid reconciliation, Risk, Distribution Units and Fraud so as to resolve cases.

Maintain rigorous focus on control and ensure compliance to all policies and procedures. Also keep proper audit trails for all requests processed.

To perform extensive verification and investigation of any potential 25k sales & encashment violation.

Building & maintaining communication lines with internal and external customers and business partners.

Possess excellent communication skills to include coordinating and interacting regularly with all process stakeholders globally.

Provide necessary value added inputs and support to all key linkages so as to enable them to deliver on their goals.

Support root cause analysis for various exceptions & assist to resolve and fix the causes for exceptions.

Minimum Qualifications

Graduate with 0-3 yrs. of experience

Excellent proficiency in French Language (Read + Write + Speak)

Flexibility to work 24*7 work environment in a customer facing calling profile

Ability to work under pressure in a deadline-driven environment and maintain strong attention to detail.

Good oral and written communication skills in English

Good listening and decision-making skills.

An ability to handle escalated issues politely and courteously to achieve a balance between promise fulfilment and risk.

Must be a self-starter, organized, detail oriented, exceptional time management skills, and able to follow up on multiple priorities simultaneously to accomplish all tasks without sacrificing quality.

Ability to work independently with minimum supervision and willing to flex hours based on business needs.

Strong analytical and negotiation skills.

Strong ability to be resilient, flexible and decisive.

Sound knowledge of MS Office applications (MS Excel, Power Point, MS Word, etc)

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries
• Bonus incentives
• Support for financial-well-being and retirement
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
• Generous paid parental leave policies (depending on your location)
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
• Free and confidential counseling support through our Healthy Minds program
• Career development and training opportunities