About the job
Job Details:
Job Type : Full Time
Role : Experienced
CTC: 12 to 23 Lacs
Experience : 1 to 7 Years
Locality : Kolkata
Eligibility : Graduate
Note: This is a requirement for one of the Workassist Hiring Partner.
Responsibilities:
- Manage customer's issues on service or investment needs. Escalate if required. Probe and identify requirements to provide appropriate solutions to customers.
- Ensure complete knowledge on all products services. Be the leader for resolving all queries complaints. Ensure full training & briefing on all product launches & upgrades.
- Research complaints & compliments. Analyze & suggest innovations ideas on product service improvement in addition to service level improvements.
- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries.
- Work hand in hand with fellow CBG RMs, Service Manager and TRE to ensure that all objectives of the team are met and there is team harmony and unity.
- Working with the Branch Heads to achieve sales & service through in-branch business development activities, and providing feedback to the team.
- Ensure compliance with operations risk and rigour requirements e.g. Health & Safety standards, security of premises, KYC and anti-money laundering measures.
- Establish Bank as a wealth management provider in India. Undertake frequent competitor analysis so that product suite is in line with (or ahead of) competing banks. These updates to be shared with seniors at regular intervals. Also suggest local promotional activities which will help reinforce the brand.
- Keep attuned to the current economic and financial markets so as to be current and proficient in attending to customers queries.
Company Description
Workassist is an online recruitment and employment solution providing a platform in India. We connect job seekers with relevant profiles to employers across different industries and experience levels. Our e-recruitment technology allows us to quickly adapt to the new normal and assist job seekers in finding the best opportunities and employers in finding the best talent worldwide. We work with over 10,000+ recruiters from sectors such as Banking & Finance, Consulting, Sales & Marketing, HR, IT, Operations, and legal to help them recruit great emerging talents.
For a seamless job search experience, visit our website: https://bit.ly/3QBfBU2.
(Note: There are many more opportunities apart from this on the portal. Depending on the skills, you can apply for them as well).
So, if you are ready for a new challenge, a great work environment, and an opportunity to take your career to the next level, don't hesitate to apply today. We are waiting for you!
