Bring 5+ years of hands-on SaaS applications administration experience
Have experience with renewal processes, ideally in a SaaS environment
Demonstrate excellent analytical, problem-solving, and operational skills to evolve the application strategy based on research, data, and industry trends
Drive technical and operational excellence, pushing innovation with security, reliability, and quality
Have a willingness to self-train on new technologies
Be organized, driven, diligent and creative
Work with geographically remote teams and business partners
What You Will Need
Manage system configurations for multiple SaaS applications. Some systems/ apps you may be using and supporting: Google Workspace, Box, Slack, Zoom, diagramming software (e.g. Lucidchart, Mural), creative software (Adobe, Figma, etc.), SurveyMonkey.
Influence the experience of applications used by thousands of client employees as they do critical work
Identify ways to cut SaaS spend from redundant applications and inactive users to increase efficiencies
Serve as a point of contact and subject-matter expert on applications configurations and integrations, licensing details, current usage statistics
Be aware of user bases and their most common use cases and needs within the application to help drive and execute decisions on what applications team should invest in, maintain as-is, replace, or retire
Partner with Security team to identify the risks associated with business applications and add the controls necessary to mitigate the risks
Identify automation and optimization opportunities across the application lifecycle management
Collaborate with Operations team to troubleshoot escalated issues
Develop and document standards for the administration of the applications
Inspire and mentor your more junior colleagues, sharing processes, skills, and experience with others to help up-skill the entire team
We'll Be Super Excited If You Have
Jira and Confluence experience including working on EPICs, stories and tasks.
