We Breathe Life Into Data
At Komodo Health, our mission is to reduce the global burden of disease. And we believe that smarter use of data is essential to this mission. That's why we built the Healthcare Map the industry's largest, most complete, precise view of the U.S. healthcare system by combining de-identified, real-world patient data with innovative algorithms and decades of clinical experience. The Healthcare Map serves as our foundation for a powerful suite of software applications, helping us answer healthcare's most complex questions for our partners. Across the healthcare ecosystem, we're helping our clients unlock critical insights to track detailed patient behaviors and treatment patterns, identify gaps in care, address unmet patient needs, and reduce the global burden of disease.
As we pursue these goals, it remains essential to us that we stay grounded in our values: be awesome, seek growth, deliver wow, and enjoy the ride. At Komodo, you will be joining a team of ambitious, supportive Dragons with diverse backgrounds but a shared passion to deliver on our mission to reduce the burden of disease and enjoy the journey along the way.
The Opportunity at Komodo Health
The Enterprise Solutions & Operations (ESO) team collaborates across KH to select, design, implement, and evolve commercial systems that meet complex business needs..
As a Systems Analyst specializing in Gainsight, you will play a critical role in analyzing, designing, and implementing solutions that power our customer success initiatives. You will ensure that our systems are aligned with business goals and provide actionable insights to drive customer satisfaction and retention.
You Will Accomplish These Outcomes Through The Following Responsibilities
- Triage and prioritize inbound requests for immediate support or roadmap planning
- Configure and customize Gainsight
- Create and maintain documentation for Gainsight administration
- Stay up to date on Gainsight product releases and recommend changes to enhance Komodo's use of the tool
- Become a trusted advisor in helping Komodo maximize the benefits we derive from Gainsight
What You Bring To Komodo Health
- Substantial experience with Gainsight including admin-level or consultant knowledge and capabilities
- Gainsight Experience: Certified Gainsight NXT Associate Admin
- Some familiarity with Salesforce Service Cloud
- Passion for solving problems
- Willingness to challenge and develop the best solution
- Independent drive to carry a task to completion by following up with any necessary internal stakeholders and/or immediately raising task blockers
- Excellent and effective communication skills
- Experience with data manipulation
- Intermediate Excel experience (VLOOKUPs, etc.)
Additional skills and experience we'd prioritize (nice to have)
- Salesforce certification
- Experience in a SaaS Company
Where You'll Work
Komodo Health has a hybrid work model; we recognize the power of choice and importance of flexibility for the well-being of both our company and our individual Dragons. Roles may be completely remote based anywhere in the country listed, remote but based in a specific region, or local (commuting distance) to one of our hubs in San Francisco, New York City, or Chicago with remote work options.
What We Offer
This position will be eligible for company benefits in accordance with Company policy. We offer a competitive total rewards package including medical, dental and vision coverage along with a broad range of supplemental benefits including 401k Retirement Plan, prepaid legal assistance, and more. We also offer paid time off for vacation, sickness, holiday, and bereavement. We are pleased to be able to provide 100% company-paid life insurance and long-term disability insurance. This information is intended to be a general overview and may be modified by the Company due to business-related factors.
Equal Opportunity Statement
Komodo Health provides equal employment opportunities to all applicants and employees. We prohibit discrimination and harassment of any type with regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
