Position Summary...
What you'll do...
About Team:
Provides and supports the implementation of business solutions by building relationships and partnerships with key stakeholders; identifying business needs; determining and carrying out necessary processes and practices; monitoring progress and results; recognizing and capitalizing on improvement opportunities; and adapting to competing demands, organizational changes, and new responsibilities. Demonstrates up-to-date expertise and applies this to the development, execution, and improvement of action plans by providing expert advice and guidance to others in the application of information and best practices; supporting and aligning efforts to meet customer and business needs; and building commitment for perspectives and rationales.
What you'll do:
Models compliance with company policies and procedures and supports company mission, values, and standards of ethics and integrity by incorporating these into the development and implementation of business plans; using the Open Door Policy; and demonstrating and assisting others with how to apply these in executing business processes and practices.
Issue Resolution (Applicable for L1, L2 and L3)
Requires knowledge of:
Issue resolution techniques; Escalation scale parameters.
To use issue resolution techniques to resolve issues of low complexity. Create and maintains a repository of all issues raised.
Incident Management (Applicable for L1, L2 and L3):
Requires knowledge of:
Incident management tools; Process SLA documentation.
To record and classify received incidents and undertakes immediate corrective actions for low-complexity queries. Assign/escalate unresolved incidents and major issues to appropriate stakeholders. Log all incident/service request details, allocating categorization and prioritization codes. Verify resolution and closure with end users.
Configuration Management (Applicable for L1, L2 and L3):
Requires knowledge of:
Configuration management tools and processes; Configuration and release management in environment(s).
To identify required processes, tools, and baseline products for configuration, including software, models, plans, and documents, for low-complexity projects. Configure new virtual machines to handle email, intranet, VLANs, firewalls, VPNs, and core business applications running on the cloud.
Code Development and Testing (Applicable for L2 and L3):
What you'll bring:
- Provide timely and accurate response to customer requests
- Analyze customer issues and requirements and facilitate solutions
- Learn and understand Walmart environment and assist with utilizing the product to the full potential
- Act as primary support specialist contact for the client during deployment and post-implementation needs
- Collaboratively develop and deliver functional training to end users, when we rollout new functionality
- Provide feedback to Development team on future SAP MM requirements based on interaction with users
- Support development of new or modify existing custom solutions, such as forms and reports
About Walmart Global Tech
Imagine working in an environment where one line of code can make life easier for hundreds of millions of people. That's what we do at Walmart Global Tech. We're a team of software engineers, data scientists, cybersecurity expert's and service professionals within the world's leading retailer who make an epic impact and are at the forefront of the next retail disruption. People are why we innovate, and people power our innovations. We are people-led and tech-empowered.
We train our team in the skillsets of the future and bring in experts like you to help us grow. We have roles for those chasing their first opportunity as well as those looking for the opportunity that will define their career. Here, you can kickstart a great career in tech, gain new skills and experience for virtually every industry, or leverage your expertise to innovate at scale, impact millions and reimagine the future of retail.
Flexible, hybrid work
We use a hybrid way of working with primary in office presence coupled with an optimal mix of virtual presence. We use our campuses to collaborate and be together in person, as business needs require and for development and networking opportunities. This approach helps us make quicker decisions, remove location barriers across our global team, be more flexible in our personal lives.
Benefits
Beyond our great compensation package, you can receive incentive awards for your performance. Other great perks include a host of best-in-class benefits maternity and parental leave, PTO, health benefits, and much more.
Equal Opportunity Employer:
Walmart, Inc. is an Equal Opportunity Employer By Choice. We believe we are best equipped to help our associates, customers and the communities we serve live better when we really know them. That means understanding, respecting and valuing diversity- unique styles, experiences, identities, ideas and opinions while being inclusive of all people.
Minimum Qualifications...
Outlined below are the required minimum qualifications for this position. If none are listed, there are no minimum qualifications.
Bachelor's degree in Engineering, Information Technology, Computer Science, or related field OR 2 years experience in technology, system management and integration, process design, or related area.
Preferred Qualifications...
Outlined below are the optional preferred qualifications for this position. If none are listed, there are no preferred qualifications.
2 years experience using basic functionality of Microsoft Office., 2 years experience working in a support role or computer operations environment.
Primary Location...
Pardhanani Wilshire Ii, Cessna Business Park, Kadubeesanahalli Village, Varthur Hobli , India R-1920984
