Monitor, review and respond to customer technical support cases through phone and email submission.
Provide tier 1st support for incidents and service requests related to SharePoint, ShareFile, Beeline, and other various IT-related systems.
Gather information related to incidents and service requests for escalation to tier 2nd support.
Create and update technical documentation for tasks performed.
Perform UAT for technical documentation created for the System Support Specialist by other members of the IT staff.
Prepare reference material for users by drafting operation instructions.
Onboard and offboard user accounts for IT-related systems.
Document lists of users with access to IT-related systems and following up with stakeholders to help ensure that inactive accounts are disabled or deleted.
Install software and necessary applications for workflow
