Responsibilities
- Understand formulated IT Budget with respect to IT assets necessary for facilitating achievement of strategic goals.
- Ensure service level agreements for service providers used for providing assistance in IT Service operations.
- Adhere to the annual maintenance schedule for IT all equipment and infrastructure.
- Liaise with vendors to ensure maintenance as per the maintenance plan and the service level agreement or to direct resolution of unexpected critical faults / errors in hardware / software.
- Monitor service levels provided by vendors and ensure compliance with quality and service standards of SIPL.
- Monitor & Manage systems for the efficient conduct of Audio/Video Conferencing and Web casting.
- Ensure regular maintenance of all servers to ensure business continuity and minimize downtime and perform data recovery in case of data loss and maintain strict integrity of data and strict controls on passwords of DATA server, its back up.
- Direct swift resolution of all IT related user queries as per guidelines and within timelines specified.
- Direct coordination with concerned network technicians in event of continuous network problems and escalate issues in case of inability to solve service requests.
- Manage that each IT system has detailed technical / user documentation and operations manuals and update when required.
- Manage of environmental control systems and power safety system to ensure physical safety of equipment in server rooms.
- Ensure 100% availability of all FASTAG lanes for smooth ETC transactions and provide assistance for reconciliations and taking up with acquirer bank for any system related / reconciliation related issues.
- Daily reconciliation & document the traffic/revenue data with SI & Banker along with concurrence of operation.
- Weekly MIS & Monthly MIS for constant sensing of status of over all system.
- Trainings to operations & others for seamless use of TMS & ATMS modules.
- Data surety for OMCCC from respective SPV.
Qualifications
Educational Qualification: B Sc (IT)/MSc (IT)/MCA(IT)/Diploma(IT & Electronics) BE/B Tech (IT) Full Time. ME/ MBA/M Tech (IT) will be an added advantage
Experiences: 5+ years of experience managing Systems & IT in infrastructure development and Toll Management
