Job Description
We are seeking a Desktop Support Engineer to provide technical assistance, troubleshooting, and support for end-users. The role involves managing hardware, software, and network issues for desktops, laptops, and related systems. The ideal candidate should have strong problem-solving skills, excellent communication, and experience in supporting enterprise IT infrastructure, with a focus on endpoint management. - Provide technical support to resolve hardware, software, and network issues for desktop, laptop & servers systems. - Install, configure, and maintain operating systems (Windows, macOS, and Linux) and company-approved software. - Troubleshoot network connectivity issues, including wired and wireless connections. - Assist with the setup, maintenance, and troubleshooting of peripheral devices (printers, scanners, etc.). -
Manage user accounts, permissions, and access within Active Directory and other IT systems, including the implementation of Group Policy. - Implement role-based access control (RBAC) to ensure proper access levels for users. - Perform system hardening and compliance checks, including Security Technical Implementation Guides (STIGs). - Manage configuration management, patching vulnerabilities in systems, and ensuring timely updates. - Escalate complex technical issues to higher-level support teams as necessary. - Maintain detailed documentation of issues, solutions, and user requests. - Bachelor s degree in information technology, Computer Science, or a related field.- 1-2 years of experience in desktop support or a similar IT support role.- Strong Linux/Unix, Windows administration skills.- Experience troubleshooting desktop hardware, software, and network connectivity issues.- Good understanding of Active Directory, Group Policy, RBAC, and network security practices.- Strong knowledge of automation tools and configuration management practices.
