Job Description
Job Description
Trouble shooting of all types of Hardware (Desktops, Laptops, & Printers), software applications (Installation, configuration and troubleshooting of OS, MS Office, Citrix, Cobian Backup, One stream & other tools).
Installation and configuration of Windows based operating systems through SCCM / External device (Windows 10).
Good experience in Installation, configuring & troubleshooting of Office 365, OneDrive.
Installation and Managing of antivirus products.
Taking / Monitoring Regular data backup, restoration of data & mail backup of MS outlook.
Configuring & troubleshooting of Desktop/Laptops for L1 level & Managing End user data backup and recovery.
Basic troubleshooting of networking LAN, WAN, Firewall basic installation and configuration of Routing & Switching.
Vendor Management & maintaining onsite Asset inventory. IMAC process understanding.
Support to VIP users.
Configuring & Troubleshooting of Network printers, scanners & Local printers at L1 Level.
Resolving tickets within the SLA which is raised from End User side supporting through floor support/Remote support & Call support.
Deployment and complete user configuration of new and guser PC workstation profiles utilizing window 10 Operating System.
SCCM Client tool and Support Center.
Installation and managing of Video conferences
