System Engineer

Responsible for the evaluation, implementation, and ongoing support of various platforms

(hardware, operating systems, software, and systems tools). Provide consultation and direct

technical support in problem management, integration, and systems programming. Implement

releases, upgrades, and/or changes into the environment. Ensure platform performance and

availability meet design criteria and objectives through monitoring, timely service restoration,

and tuning. Duties may include system implementation, system maintenance/administration,

and troubleshooting and diagnostics.

Perform root cause analysis to quickly recover from service interruptions, and to prevent

recurring problems

Provide technical support, as needed, to the enterprise

Consult with other business units (e.g. application groups, DBAs, middleware, etc.) to

configure platforms for product installation and ongoing support

Design and document enterprise standards and procedures

Ensure platforms/systems conform to established enterprise/industry standards (systems

management, firewalls, security, operating systems, etc.) and reference models

Implement changes to platforms with minimal impact to the business by following enterprise

standards and procedures

Monitor, manage, and tune platforms to ensure expected availability and performance levels

are achieved

Provide on-site, and on-call 7x24x365 support, as needed. Will mostly work within office

hours.

Coordinate activities with internal/external technology owners/service providers

Plan and implement life cycle management of software and hardware

Keep abreast of industry and technology trends

Understand technical/business requirements gathered from the business units

Application Migration to Different Windows OS Platforms (2012, 2016 2019, 2022)

Analyze, design, and document platforms/systems to meet enterprise requirements

Install, customize, maintain, test, and troubleshoot operating systems and other systems

software

Configure, install, maintain, test, and troubleshoot hardware systems

Required

Technical Skills-

o Strong knowledge of Windows 2016, 2012, and 2008 server

o Strong knowledge of IIS including virtual directory and app pool configuration and

troubleshooting

o Application server loads and configuration

o Microsoft Technology Stack browser, .NET, IIS 7/8, MSSQL Databases

o Apache Tomcat

o Share Level and NTFS Level Permissions

o Knowledge of DFS and SAN technologies (NetApp)

o Global Active Directory Domain Knowledge

o BigIP F5 LTM Load Balancing concepts

o Multi-Data Center, Multi-Zone Environment familiarity and understanding

o Knowledge of MSSQL database structure and queries

o Knowledge of MSSQL Cluster Environments

o Knowledge and Ability to troubleshoot Network/Firewall issues

o Knowledge of how Domain Name System (DNS) works

o Knowledge of Powershell/Batch scripting, Python

o BigPanda, Datadog, AppDynamics APM (Application Performance Monitoring) knowledge

o Understanding of DevOps Practices and Principles

o Application Development - Build/Test/Deploy automation and strategy (TeamCity/TFS)

BS/BA, preferably in Information Technology or Business or equivalent experience,

education, or training

Communication Skills- The ability to communicate verbally and in writing with all levels of

employees and management, capable of successful formal and informal communication,

speaks and writes clearly and understandably at the right level

Integrity and Trust - Involves being widely trusted, being seen as a direct, truthful individual,

can present the unvarnished truth in an appropriate and helpful manner, keeps confidences,

admits mistakes, and doesn't misrepresent him/herself for personal gain

Teamwork - Involves working well in a collaborative setting, supporting work team by

volunteering for and completing assignments, acting as a positive team member by

contributing to discussions, developing and maintaining both formal and informal relationships

enterprise-wide, defines success in terms of the entire team through mentoring and knowledge

transfer

Technical Expertise - Involves demonstrating a commitment to increasing knowledge and

skills in current technical/functional area, keeping up to date on technical developments,

staying informed as to industry practices, knowing how to apply relevant technical processes to

appropriate business needs

Associate's degree or industry certification in an applicable IT field, in addition to four years

applicable experience in the design/administration/ support of one or more platforms; or

Bachelor's degree in an IT field, in addition to two years applicable experience in the

design/administration/ support of one or more platforms; or six years equivalent in depth

experience in the above related areas

The ideal candidate will have knowledge of multiple systems (operating/integration/

architecture) and programming languages/

methodologies

Thorough understanding of server and desk top based technology, utilizing network systems

related to enterprise view

Must be legally authorized to work in the United States for any employer without

sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position

Preferred

Dedication - Involves demonstrating a desire to dedicate time and energy to accomplish

goals, tasks, assignments, etc. Will do what it takes to get things done

Flexibility - Is open to change, enjoys the challenge of unfamiliar tasks, anticipates and

adjusts to problems and roadblocks, is not thrown off when things change, can flex to future

consequences and trends appropriately

Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective

solutions, probes all fruitful sources for answers, can see hidden problems, is excellent at

honest analysis, looks beyond the obvious and doesn't stop at the first answer

Self-Development - Is actively committed to continuously improve him/herself, understands

that different situations and levels may call for different skills and approaches, knows personal

strengths, weaknesses, opportunities and limits, works on compensating for weaknesses and

limitations, seeks feedback, gains insights from mistakes, is open to criticism without being

defensive

Task Management - Delivers quality work on time, translates planning into action by

following applicable established procedures or methodologies, proactively monitors and

controls task status by collecting and analyzing task data to anticipate and address barriers,

appropriately communicates and resolves or escalates any problems that arise

B) Other Information

Educational

Qualifications

Graduate

Experience 6+ years