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Fastenal

System Engineer Desktop

Early Applicant
  • Posted 5 months ago
  • Be among the first 30 applicants

Job Description

  • Handling incoming emails, self-service Help Desk tickets, incidents and requests
  • Resolving and escalating Help Desk incidents and requests
  • Collaborating with colleagues and leadership to provide prompt and accurate customer service
  • Supporting hardware and software for Fastenal employees in all departments
  • Detailing accurate information in the incident or requests forms
  • Should have basic knowledge on installation, configuration and troubleshooting of MS Windows OS 10/11.
  • Basic knowledge about DHCP / DNS / SCCM / Windows TCP/IP protocols Windows AD.
  • Basic network troubleshooting.
  • Printer IPAD support.
  • Assets, Licensing and Vendor Management
  • On-call Support

    Skills Requirements:
  • Excellent written and oral communication skills
  • Problem solving skills
  • Should have knowledge on Microsoft Office Suite
  • Highly motivated, self directed and customer service oriented
  • Demonstrate strong organization, planning, prioritizing abilities and attention to detail
  • Learn and perform multiple tasks in a fast paced environment
  • Work independently as well as in a team environment
  • Networking Basics
  • Basic troubleshooting skills in windows desktop environment
  • Basic knowledge about various Windows TCP/IP protocols services (SCCM, DNS, RDP etc.)

    Personal Attributes:
  • Demonstrate our core values of ambition, innovation, integrity and teamwork
  • Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
  • Flexible and proactive/self-motivated working style with strong personal ownership of problems
  • Ability to multi-task under pressure and work independently with minimal supervision

More Info

Industry:Other

Function:technology

Job Type:Permanent Job

Skills Required

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Date Posted: 21/07/2024

Job ID: 85859253

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Last Updated: 17-10-2024 08:53:47 AM