System Engineer Desktop

Early Applicant

Exp: 0-2 Years

Job Description

Handling incoming emails, self-service Help Desk tickets, incidents and requests
Resolving and escalating Help Desk incidents and requests
Collaborating with colleagues and leadership to provide prompt and accurate customer service
Supporting hardware and software for Fastenal employees in all departments
Detailing accurate information in the incident or requests forms
Should have basic knowledge on installation, configuration and troubleshooting of MS Windows OS 10/11.
Basic knowledge about DHCP / DNS / SCCM / Windows TCP/IP protocols Windows AD.
Basic network troubleshooting.
Printer IPAD support.
Assets, Licensing and Vendor Management
On-call Support

Skills Requirements:

Excellent written and oral communication skills
Problem solving skills
Should have knowledge on Microsoft Office Suite
Highly motivated, self directed and customer service oriented
Demonstrate strong organization, planning, prioritizing abilities and attention to detail
Learn and perform multiple tasks in a fast paced environment
Work independently as well as in a team environment
Networking Basics
Basic troubleshooting skills in windows desktop environment
Basic knowledge about various Windows TCP/IP protocols services (SCCM, DNS, RDP etc.)

Personal Attributes:

Demonstrate our core values of ambition, innovation, integrity and teamwork
Demonstrate relationship building and teamwork skills within all levels of the organization in a collaborative effort
Flexible and proactive/self-motivated working style with strong personal ownership of problems
Ability to multi-task under pressure and work independently with minimal supervision